Data Owner and Controller 

Panidor, SA.

Contact e-mail (Owner): [email protected]


You should read these Terms of Use and Privacy Policy carefully before using the website. These Terms of Use and Privacy Policy can be accessed through the link at the bottom of each page on our website.  

The use of the website implies unreserved acceptance of these Terms of Use and Privacy Policy. 

These Terms of Use and Privacy Policy are additional to the special conditions valid for each type of product or service made available on the website.



The user commits to: 

(a) not using the website for illegal purposes or purposes that may harm the rights inherent to the PANIDOR brand and its owner Panicongelados, hereinafter referred to as Panidor, or that of third parties and, in particular, not using the website to distribute illegal or harmful information, or information that is considered unpleasant, discriminatory or offensive to PANIDOR or third parties; 

(b) not disrupting access to the website, the computer systems of the PANIDOR, altering the website, using it to transmit computer viruses, hacking, etc., or committing illicit acts that may be qualified as computer crimes; 

c) not to infringe any patent, trademark, trade secret, copyright, database right or other intellectual property rights of any person or entity;  

(d) not to impersonate any person or entity, including by uttering false information or otherwise lying about your affiliation with a person or entity 

(e) to comply with these general conditions of use. If the user does not comply with these obligations, Panidor reserves the right to immediately prohibit and block access to its website and its network without right to compensation.


Information on the Website

Although Panidor has made every effort to ensure that the information included on the website is correct at the time of going live, Panidor cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect or may no longer be up to date.


Intellectual Property / Copyright and Trademark Notice

Copyright and all proprietary rights in the website and all its contents are reserved by Panicongelados. Company names, trademarks and products or services displayed on the website may be the trademarks of their respective owners. Panidor is a registered trademark. 

The user is not granted any right or licence to use any registered trademarks and therefore the user agrees not to alter, rent, lend, sell, distribute or create derivative works based on the content of the website and/or the products and services available on the website, either totally or partially.


Any failure by Panidor to exercise or enforce any right or provision of these Terms of Use and Privacy Policy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy Policy is held by a court of competent jurisdiction to be invalid, the parties agree that the court shall endeavour to enforce the parties' intentions reflected in the provision, and the remaining provisions of the Terms of Use and Privacy Policy shall remain in effect. The titles used in these Terms of Use and Privacy Policy are for reference purposes only and have no legal or contractual effect.


Types of Data Collected

The website collects, by itself or through third parties, e-mail, name, surname, usage data, cookie, telephone number, address, company name, country, city, billing address and other data necessary, when marked as mandatory, to effect the commercial transaction. 

Personal Data will be provided freely by the User, or, in the case of Usage Data, collected automatically when using, failure to provide data may result in the non-provision of services. 

Any uses of cookies - or of other tracking tools - by or by the owners of third-party services used by will serve the purpose of providing the Services requested by the User, in addition to the other purposes described in this document and in the Cookie Policy.

Users remain responsible for any Personal Data of third parties that is obtained, published or shared through this Service ( and confirm that they have the consent of these third parties to provide the Data to the Owner.


Method and Location of Data Processing

Method of Processing

The Owner will take appropriate security measures to prevent unauthorised access, disclosure, unauthorised alteration or destruction of the Data. 

The Owner undertakes to implement appropriate physical, electronic and managerial processes to safeguard and help prevent unauthorised access to personal information and to preserve the security of the Data. 

The Owner assumes no liability for information that is disclosed as a result of transmission errors, unauthorised access by third parties or other causes beyond its direct control.  

The User is recommended to act responsibly as they must also play an important role in protecting their information..  

In addition to the Owner, in some cases data may be accessed by persons in charge, involved in the operation of (administration, sales, marketing, legal administration) or external persons (such as third-party providers of technical services, hosting company, IT companies, communication agencies) appointed, where necessary, as Data Processors by the Owner. 

Retention Period

The Personal Data will be processed and stored for as long as necessary for the purposes for which it has been collected. 

The Owner may be permitted to keep Personal Data for a longer period where the User has given their consent to such processing, as long as such consent has not been withdrawn. 

In addition, the Owner may be obliged to retain Personal Data for a longer period on all occasions when it is required to do so in order to comply with a legal obligation, or in compliance with a warrant from an authority. 

Once the retention period has expired, the personal data will be deleted. Thus, the right of access, the right of erasure, the right of correction and the right to data portability may not be enforceable after the expiry of the storage period.

The Purposes of Processing

Data relating to the User is collected to enable the Owner to provide their Services, as well as for the following purposes: Access to third party service accounts, Contacting the User, Viewing content from external platforms, Traffic optimisation and distribution, Tag management, Anti-spam protection, Remarketing and behavioural targeting, Registration and authentication, Contact management and messaging, Interaction with live chat platforms, Interaction with social media and external platforms, Interaction with data collection platforms and other third parties, Thermal mapping and session recording, Payment processing, Transfer of data outside the EU and Statistics. 

Users may obtain additional detailed information on such processing purposes and the specific Personal Data used for each purpose in the respective sections of this document.

  • Transfer of Data outside the EU 

The Owner is authorised to transfer Personal Data collected within the EU to third countries (i.e. any non-EU country) only in accordance with a specific legal basis. 

Users may ask the Owner which legal basis applies to which specific service.

Users’ Rights

Users may exercise certain rights in respect of their Data processed by the Owner. 
In particular, users have the rights to do the following: 

  • Withdraw their consent at any time. Users have the right to withdraw their consent in cases where they have given their prior consent to the processing of their Personal Data. 
  • Object to the processing of their Data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than their consent. Further details are provided in the specific section below. 
  • Accessing their Data. Users have the right to know whether their Data is being processed by the Owner, to obtain disclosures about certain aspects of its processing and to obtain a copy of Data that is being processed. 
  • Verify and request rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected. 
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data for any purpose other than the storage of their Data. 
  • Have their Personal Data erased or otherwise removed. Users have the right, under certain circumstances, to demand the deletion of their Personal Data from the Owner. 
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without hindrance. This determination applies on condition that the Data is processed by automated means and that the processing is based on your consent, on a contract to which you are a party, or on pre-contractual obligations of the same agreement. 
  • Filing a complaint. Users have the right to lodge a complaint with their competent Data Protection Authority.

How to exercise these rights

Any requests to exercise users' rights can be directed to the Owner using the contact details provided in this document. These requests can be exercised free of charge and will be answered by the Owner as soon as possible and in all cases within less than one month.

Cookie Policy


Technical Cookies and Cookies serving aggregate statistical purposes

  • Activity that is strictly necessary for operation of the Service uses Cookies to save the user session and perform other activities that are strictly necessary for the operation of, for example those relating to traffic distribution.


  • Activity relating to preference saving, optimisation and statistics uses Cookies to save browsing preferences and optimise the user's browsing experience. These Cookies include, for example, those used for setting language and currency preferences, or those for the management of first-person statistics used directly by the Website Owner.

Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics in an anonymous and aggregated form and may not require user consent or may be managed directly by the Owner - depending on how they are described - without the help of third parties.

Additional Information on Data Collection and Processing

Legal Action

The Personal Data of users may be used for legal purposes by the Owner, in court or in the steps leading to possible legal action arising from misuse of this Service ( or the related Services. The User declares to be aware that the Owner may be obliged to disclose the Personal Data upon request by government authorities duly legitimised for that purpose.

Amendments to this Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by communicating to its Users on this page and possibly within this Service and/or - to the technically and legally feasible extent - by sending a notice to Users via any contact information available to the Owner. It is highly recommended that this page be consulted several times in relation to the last change described at the bottom.  

If the changes affect processing activities carried out on the basis of User Consent, the Owner will collect new consent from the User, where required.

Definitions and Legal References

Personal Data (or Data)

Any information that directly, indirectly or in connection with other information - including a personal identification number - allows the identification or identifiability of a natural person.

Usage Data 

The information collected automatically through this (or third-party services contracted on this Service (, which may include: the IP addresses or domain names of the computers used by Users using, the URI (Uniform Resource Identifier) addresses, the date and time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the response server (positive result, error, etc.), the country of origin, the characteristics of the browser and operating system used by the User, the various time details per visit (e.g. the time spent on each page within the application) and details about the path followed within the application, with particular reference to the sequence of pages visited and other parameters about the operating system of the User's device and/or IT environment.


The person using who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data relates.

Data Processor (or Data Supervisor)

The natural or legal person, public administration, agency or other body that processes the Personal Data on behalf of the Controller as described in this privacy policy. 

Data Controller (or Owner)

The natural or legal person, public administration, agency or other body that alone or jointly with others determines the purposes and means of processing Personal Data, including security measures relating to the operation and use of this Service ( The Data Controller, unless otherwise specified, is the Owner of this Service ( (or this Application)

The means by which User Personal Data is collected and processed.


The service provided by as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references in this document to the European Union include all current member states of the European Union and the European Economic Area.


Small units of data stored on the User's device.

Legal Information

The above conditions are governed by Portuguese Law, with express waiver of any others. Therefore, the resolution of any dispute shall be governed by Portuguese law and courts. 

This privacy statement has been prepared based on determinations of multiple legislations, including Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR - General Data Protection Regulation). 

This privacy policy relates only to, unless otherwise stated in this document.

Last updated on: 25 May 2018